Returns & Refund Policy


At Brit Buyers, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we are here to help. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original packaging.

  • The request is made within 14 days of receiving your order.

  • The product is defective, damaged upon arrival, or not as described.

Non-returnable items:

  • Health & beauty products (for hygiene reasons, unless defective).

  • Personalized or custom-made items.

  • Clearance or final sale products.

2. Return Process

To initiate a return:

  1. Contact us through the chatbox on our website or email us at Britbuyers.com@gmail.com with your order number and reason for return.

  2. Our support team will review your request and provide you with return instructions.

  3. Once the returned item is received and inspected, we will notify you regarding the status of your refund or replacement.

3. Refunds

  • Approved refunds will be issued to the original payment method within 7–10 business days.

  • Shipping fees (if applicable) are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted unless the return is due to a damaged or incorrect item sent by us.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery.

  • Provide photos of the item and packaging for verification.

  • We will arrange a replacement or refund at no additional cost to you.

6. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent.

  • We recommend using a trackable shipping method, as Brit Buyers is not responsible for items lost during return transit.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed and shipped, it can no longer be canceled and must go through the standard return process.

8. Contact Us

If you have any questions or concerns regarding our Returns & Refund Policy, please reach out to us via the chatbox on our website or email us at Britbuyers.com@gmail.com. Our team will be happy to assist you.

9. Policy Updates

We may update this Returns & Refund Policy as needed. Any changes will be posted on this page with the updated effective date.