Delivery Information

we are committed to providing our customers with a reliable, transparent, and hassle-free shopping experience. This page outlines all the important details regarding our delivery process, so you know exactly what to expect when shopping with us.

1. Shipping Coverage

We proudly serve customers across the UK. Currently, we do not ship internationally, but we are continuously working on expanding our services to other countries in the future.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving payment confirmation.

  • During high-demand periods, sales events, or unforeseen circumstances, processing times may take slightly longer. If this happens, we will notify you promptly via email.

3. Shipping Methods & Estimated Delivery Times

We partner with reliable courier services to ensure your order reaches you safely and on time.

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (where available): 3–5 business days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, or courier delays.

4. Shipping Charges

  • Standard Shipping: Free on all orders above 100GBP.

  • Orders under 100GBP will incur a flat-rate shipping fee, displayed at checkout.

  • Expedited Shipping: Additional charges apply and will be calculated at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor your package in real-time until it arrives at your doorstep.

6. Delivery Terms

  • Orders are delivered Monday through Friday, excluding public holidays.

  • We are not responsible for delays caused by courier services, customs, or events beyond our control.

  • In case the courier is unable to deliver your package (e.g., incorrect address, no one available to receive it), the order may be returned to us. Customers may need to pay additional shipping costs for re-delivery.

7. Damaged, Lost, or Missing Packages

  • If your package arrives damaged, please contact us immediately with photos of the product and packaging.

  • In case of lost or missing packages, we will work directly with the courier to resolve the issue.

  • Brit Buyers cannot be held liable for incorrect shipping details provided by customers at checkout. Please ensure your shipping information is accurate before confirming your order.

8. Multiple Items in One Order

For efficiency, we strive to ship all items together. However, depending on product availability or warehouse locations, items in your order may be shipped separately. If this happens, you will receive separate tracking details for each shipment.

9. Customer Support

If you have any questions regarding your delivery, please contact us through the chatbox available on our website or email us at Britbuyers.com@gmail.com. Our support team is always ready to assist you.

10. Policy Updates

This Delivery Information page is subject to updates from time to time. We encourage you to review it periodically to stay informed about our shipping policies